Security
MFA, email, endpoints, and who has access to what.
Backup and recovery
What's backed up, where, and whether it restores.
Microsoft 365 and devices
Licensing, settings, and the computers people use daily.
AI use
Where it's already in use, where it would help, and what's missing on paper.
Phones and follow-up
How calls and inquiries are answered, and how many slip through.